Munich Business School Insights
Discover our Programs 
  • Deutsch
  • English
  • News
  • Faculty & Research
  • Campus Life
  • Semester Abroad
  • Alumni Success Stories
  • Career
  • Guide for Students

Service Management

Where the Customer is King: Part 2 – Service Strategies Simply Implemented

Prof. Dr. Hans H. Jung November 7, 2014

As already explained in the first part, innovative and customer-centered services and service-based offers are the key to a company’s success – because they come with the biggest potentials for turnover and results. But what […]

Where the Customer is King: Part 1 – Growth by Customer-Centered Service Innovations

Prof. Dr. Hans H. Jung October 31, 2014

In our times of digitalization, progressing economic liberalization and growing competition, the proverbial customer as a king is gaining increasing importance. And ever more frequently, the relationships of companies with their clients go beyond the […]

MBS Tags

Bachelor International Business Family Firm Digitalization Digital Transformation MBA General Management Partner University Master International Business Leadership Interview Conference Career Research Innovation Studium Alumni Entrepreneurship Happiness Bachelor Study Abroad Family Firms Sustainability Start-up Semester Abroad Doctor of Business Administration Family Business China Ranking Munich MBA Digitization

Explore MBS

  • Initial slide of Frederik Schreve's presentation at Munich Business School

    Luxury Insight Talk With Frederik Schreve From OKTAVE

    Julia Riedmeier March 28, 2022
  • Lehrgang M&A Manager Online-Format

    Certified M&A Manager Course in Cooperation With the Controller Institut Masters Conversion to Online Format During Ongoing Course Operation

    April 16, 2020
  • Young man with headset looking intently at a screen where he is running an e-sports game

    When Digital Marketing Meets Digital Sports: Analyzing Esports Engagements of Sport Organizations and Sponsors in Germany

    Kilian Kramer March 1, 2021
  • MBS Jörg Schwitalla

    MBS Advisory Board Member Jörg Schwitalla New Chief Human Resources Officer at Brose

    October 18, 2016
  • MBS Entrepreneur in Athens

    April 5, 2015

Authors

  • Christopher Weilage Portrait
    Prof. Dr. Christopher Weilage

    published 60 articles

  • MBS Prof. Dr. Christian Schmidkonz
    Prof. Dr. Christian Schmidkonz

    published 43 articles

  • Avatar photo
    Prof. Dr. Hans H. Jung

    published 50 articles

  • Avatar photo
    Prof. Dr. Gabriella Maráz

    published 34 articles

  • MBS Prof. Dr. Arnd Albrecht
    Prof. Dr. Arnd Albrecht

    published 29 articles

  • Avatar photo
    Prof. Dr. Marc-Michael Bergfeld

    published 24 articles

  • Avatar photo
    Prof. Dr. Heiko Seif

    published 23 articles

  • Avatar photo
    Prof. Dr. Patricia Kraft

    published 19 articles

  • Avatar photo
    Prof. Dr. Wolfgang Zirus

    published 22 articles

  • Avatar photo
    Prof. Dr. Todd Davey

    published 10 articles

  • PROGRAMS
  • Bachelor International Business
  • Master International Business
  • Master International Business | Finance
  • Master Sports Business and Communication
  • Master Innovation and Entrepreneurship
  • Master International Marketing and Brand Management
  • MBA General Management
  • Doctor of Business Administration
  • –
  • SERVICES
  • Career Center
  • International Center
  • Alumni Relations
  • Services for Companies
  • –
  • MY MBS
  • Virtual Campus
  • Webmail
  • PREPATORY PROGRAMS
  • Pre-Bachelor
  • Pre-Master
  • –
  • INTERNATIONAL
  • Outgoing Exchange
  • Incoming Exchange
  • International Center
  • –
  • MORE
  • Jobs at MBS
  • UNIVERSITY
  • About Munich Business School
  • MBS Events
  • Research and Teaching
  • Directions & Contact
  • –
  • FOR COMPANIES
  • –
  • EXECUTIVE EDUCATION
  • –
  • LEGAL
  • Imprint
  • Privacy Policy
  • Cookie-Settings
CONTACT

+49(0)89 547678-0
info@munich-business-school.de
Elsenheimerstraße 61
80687 München
Germany

Copyright © Munich Business School