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Customer Journey

Portrait Manuel Mundl

“Customers expect to be offered a real experience.” – An Interview With Manuel Mundl About Sales in the Digital Age

January 18, 2022

In this interview, Manuel Mundl explains why the digital age requires new sales approaches and concepts, highlights areas where companies have ground to make up in terms of digital sales innovation, and underscores why this […]

Young girl shopping with bags and cell phone in her hands

New Requirements for Customer Experience in the European Apparel Industry During COVID-19

Anna Liuzzo, Prof. Dr. Hans H. Jung, Prof. Dr. Alexander Suhm February 24, 2021

“Digital products, services and experiences lead to companies that will be successful, particularly if they demonstrate a high level of customer understanding and digital customer journey.” (UNITY AG) Whether this insight has also arrived in the […]

Automobile

New Paper on the Impact of Digitalization on Sales in the Automotive Industry

September 14, 2020

MBS Professor Dr. Hans H. Jung, MBS Bachelor Alumna Luisa Marie Birk and Dr. Detlef Pietsch, General Manager at the BMW Group, have written a new working paper on the topic of digitalization in the […]

MBS SBC Wargame

Wargame & Touchpoint Analysis: Master SBC Students Engage in Practical Exercises

December 7, 2017

It is a vital part of the studies at MBS to do something extraordinary from time to time – like competing in a Wargame exercise against groups of fellow students, or leaving the classroom to […]

MBS Digital Customer Journey

Digitally Connected: On the Way to the Smart Customer – Challenges and Success Stories from Corporate Practice

Prof. Dr. Hans H. Jung, Prof. Dr. Patricia Kraft March 10, 2017

By the end of the decade, more than half of all people will live, learn and work digitally connected. These people use keywords such as Social Media, mobile, web-based applications, Industry 4.0, digital business models, […]

MBS Tags

Master International Business Start-up Digitalization Digital Transformation Interview China Sustainability Bachelor International Business Family Firms Doctor of Business Administration Alumni Munich Leadership Partner University Family Firm Studium Digitization Innovation Semester Abroad MBA Conference Career MBA General Management Ranking Bachelor Research Entrepreneurship Happiness Family Business Study Abroad

Explore MBS

  • MBS Prof. Dr. Bergfeld

    Courage News: MBS Professor Dr. Marc-Michael Bergfeld to Give Masterclass at Family Business Australia’s Conference

    July 25, 2018
  • MBS U-Multirank

    U-Multirank Global University Ranking: MBS Ranked Top 25 Performer in “Student Mobility”

    April 19, 2017
  • MBS DBA Student Emily Patterson Shared her Research Ideas at the Academy of Management Conference

    August 17, 2019
  • MBS Represented at ISIRC Conference in Glasgow

    September 27, 2019
  • Portrait of Dr. Jack Nasher, Professor at Munich Business School.

    MBS Professor Jack Nasher in Harvard Business Review: To Seem More Competent, Be More Confident

    March 12, 2019

Authors

  • Christopher Weilage Portrait
    Prof. Dr. Christopher Weilage

    published 60 articles

  • MBS Prof. Dr. Christian Schmidkonz
    Prof. Dr. Christian Schmidkonz

    published 43 articles

  • Avatar photo
    Prof. Dr. Hans H. Jung

    published 50 articles

  • Avatar photo
    Prof. Dr. Gabriella Maráz

    published 34 articles

  • MBS Prof. Dr. Arnd Albrecht
    Prof. Dr. Arnd Albrecht

    published 29 articles

  • Avatar photo
    Prof. Dr. Marc-Michael Bergfeld

    published 24 articles

  • Avatar photo
    Prof. Dr. Heiko Seif

    published 23 articles

  • Avatar photo
    Prof. Dr. Patricia Kraft

    published 19 articles

  • Avatar photo
    Prof. Dr. Wolfgang Zirus

    published 22 articles

  • Avatar photo
    Prof. Dr. Todd Davey

    published 10 articles

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