Service Innovation Archives - Munich Business School Insights

Where the Customer is King: Part 3 – The Business with Mobility

Prof. Dr. Hans H. Jung November 14, 2014

New business models in the mobility industry are literally springing up like mushrooms. The offers are primarily aimed at simplifying and accelerating mobility and contributing to a smooth traffic flow in the large cities. After […]

Where the Customer is King: Part 2 – Service Strategies Simply Implemented

Prof. Dr. Hans H. Jung November 7, 2014

As already explained in the first part, innovative and customer-centered services and service-based offers are the key to a company’s success – because they come with the biggest potentials for turnover and results. But what […]